Want to know where your parcel is? Here's how to follow your order.
1. Check Your Email
When your order is dispatched, we email you a tracking number. Click the tracking link in that email to see live updates from the courier.
2. Check Your Account
If you ordered with an account, you can see your order status any time.
Delivery Times
- Orders are processed within 1–2 working days (Monday to Friday).
- Delivery takes 5–7 working days from dispatch.
- Shipping is free on all UK orders.
Need Help?
Can't find your tracking email, or your parcel seems late? Contact us with your order number and we will check it for you.
See our Shipping & Delivery Policy for full details.
Contact Us
Store name: OnYourShape
Company name: ONYOURSHAPE LTD
Company address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Warehouse address: 106 High St, Amersham HP7 0ED, United Kingdom
Company Registration Number: 16797935 (England and Wales)
Phone: +44 7766 547128
Email: contact@onyourshape.com
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday and Sunday: Closed